Update 26th August 2020

The online shop and Etsy shop are both fully operational. I take a lot of care when making your orders. My work stations are are still being cleaned down regularly and all props for hire are cleaned before and after every single use.

Social distancing collections are still in operation and payments must still be made online using our Website (by debit/credit card), Etsy shop or bank transfer. Collections from my home will still be from the order box outside my front door to respect social distancing and mail order items will still be sent on Mondays, Wednesdays and Fridays.

In recent weeks this has been working very well so i will continue to do this until further notice. 

If you have any questions or concerns about certain areas of my business i will be only too happy to answer them. Please contact me by email or phone

Thanks to everyone who continues to support me and my business, i really do appreciate it. The last few months have been a tough time for many people and together we can all support and help each other as best we can

Melanie...x

hello@melaniesartanddesign.co.uk

07990 586092

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Updated 4th July 2020

The online shop and Etsy shop are now fully operational.

The post office runs are Mondays, Wednesdays and Fridays.

As social distancing is still in place i offer a non-contact order collection from my home in Stevenage. In order to do a non-contact collection payments must be made online via the website, Etsy or by Bank transfer. I can also offer local delivery for the price of just £2

The majority of my supplies are ordered online and while i keep a stock of my most popular supplies i may still need to order specific items. Please allow extra time for this to be possible in order to meet your deadlines. I usually ask for a minimum 5 days to complete orders.

Update 15th April 2020 5pm 

To respect the current situation and social distancing i have made a few changes to how you order. I am still working and taking orders during the week Monday to Friday and i'll be sending out parcels once a week on a Friday. Please allow extra days for delivery due the extra pressure the Royal Mail are under.  

I hope you are all keeping safe and well and many thanks for your continued support

The online shop is open.  

How to order;

Add items to your shopping basket as normal and proceed to checkout. You have the option to collect your order from my home in Stevenage or Mail order. Select manual payments and then place your order without paying.

I will then check my stock (and order supplies online if necessary) and advise when i will be able to complete your order and give you an estimated time of completion. Please check your inbox (and junk folder) for updates. 

At this stage please make payment, the details will be in your order confirmation email. Once paid i will contact you and let you know when to expect your order or let you know when it's available to collect.

For collections: Your order will be left outside my door in a plastic box with your name on to respect social distancing. 

Mail orders: These will be either sent by Royal (on Fridays) or Hermes Courier, you will be advised accordingly.

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Update 23rd March 2020 10pm GMT

In the recent announcement by Boris Johnson and to stay safe for your protection and for mine please read the following.

All non-essential shops are now closed. This means i am unable to buy supplies locally. I am still able to complete orders if i have the supplies in stock so please check before you order.

I will try my best to complete orders but it looks as though everything is becoming more restricted. I will now order supplies online but this depends if the other companies and suppliers are still open and operating normally. I will be checking tomorrow and will update.

Please still check with me before you place your order online. I am happy to refund if necessary.

Collecting your order:

I am not able to carry out any local deliveries. If you are still happy to collect from my home i will leave your order in a plastic box near to my front door but only if it has been paid online. Please do not leave cash.

All orders need to be paid for online when you order. I am not able to complete any work unless payment has been made. 

Mail order

I am still able to visit my local convenience store which has a post office inside. If this remains open i am still able to post your orders. But again please check with me before you order as i may not hold supplies here to complete your order.

This may go on for the next few weeks so it will be a challenging time for everyone involved. Let's hope the UK can get through this as quickly as possible.

My heart goes out to everyone who has been affected by this virus.

Sending out thoughts and prayers to you all

Email hello@melaniesartanddesign.co.uk

Facebook page 

For more information on the Coronavirus please click here to visit the governement website 

Thankyou for reading and supporting my business. I will post another soon.

Take care x

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Melanie: 07990 586092

Email: Hello@melaniesartanddesign.co.uk

www.melaniesartanddesign.co.uk

Stevenage, Hertfordshire.

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